I had that problem too. They told me it was due to Win 8 not compatible with GGo and they would not even talk to me. I stumbled on this fix. First, take out the battery if you have a portable PC. Let GGo go thru the prep function. Then let the PC go to sleep after it finishes but don't close GGo. When you wake it up it should (hopefully) jump into downloading. Good luck
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